Privacy Policy

Our Promise to You

Lunds and Byerly’s respects your privacy, and we assure you that we take the protection of your personal information very seriously. This policy explains what information we collect from your use of this Site, how we use that information, and how we protect your privacy. The information we receive from you depends on what you do when you visit the Site. Except as described in this policy, we do not sell, rent, share or disclose your personally identifiable information with any other organizations.

Information We Collect From You

We gather certain personal information from you to help us better serve you through e-commerce transactions and promotions. We only collect personally identifiable information when you choose to reveal it to us. Please be assured that none of the personally identifiable information you submit on the Site will be shared with any third party, except our credit card transaction processing service provider when you place an order or sign up for a cooking class using your credit card. Some of our employees may have access to customer information only in order to serve customers or maintain our information systems. These employees are subject to our corporate employee privacy policy. When you place an order on the Site or sign up for a cooking class, we ask for your name, address, telephone number, e-mail address and credit card information, including your credit card number. As mentioned above, this information is processed by a third party service provider for Lund Food Holdings, Inc., which is the only third party that has access to this information. Our service provider receives this information only for the purpose of processing your order, and is obligated to keep your information confidential. Lunds and Byerly’s stores this information on a secure database and retrieves it only for inventory purposes to verify that your order has been fulfilled and for cooking class administration purposes. When you submit an inquiry about a job at Lunds and Byerly’s, we ask for your name, address, telephone number, e-mail address, a brief description of your related work experience, the store location you are interested in, and your preferred work schedule. If you send an e-mail to inquire about a position with Lunds and Byerly’s, the information we receive is the information you include in your cover letter, resume and e-mail message (we will also automatically receive your e-mail address). In either case, we will use this information to match your experience and preferences with the job openings we have, and someone from Lunds and Byerly’s will contact you about a possible employment opportunity. The information you submit is used only for recruiting purposes and is not shared with any third party. Please note that by submitting your information regarding employment opportunities with Lunds and Byerly’s, you authorize us to transmit and store your information in our recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for job vacancies at Lunds and Byerly’s or any of the Lund Food Holdings’ companies. When you subscribe to the E-Newsletter, we ask for your name, e-mail address and the Lunds and Byerly’s store you visit most of the time. We use this information only to make sure you receive each edition of the E-Newsletter, and to help us measure store traffic. Each week, you will receive the E-Newsletter electronically and will also receive information on how to cancel your subscription via e-mail to Lunds and Byerly’s. When you e-mail a question to one of our experts, we receive your e-mail address and any other information you choose to include in your e-mail, which we will not use for any purpose but to answer the question you submit. If we receive similar questions from other users, we may post the most frequently asked questions on our site under the “Q & A” section, and it may be similar to, or the same as, the question you submitted. When you subscribe to a mobile offer, we will ask for your mobile phone number and we may ask for your e-mail address and the Lunds or Byerly’s store that you visit most frequently. We use this information only to make sure you receive each mobile offer and to help us measure store traffic. Several times each month you will receive Lunds and Byerly’s mobile offers. You will also receive information on how to cancel your mobile subscription by texting LBOUT to 95173. When you register to use specific functionality of the Lunds and Byerly’s Site, we ask for your mobile phone number. We use this information only to make sure you can utilize higher functionality of the Site like shopping list creation. In other areas of the Site we may ask for your e-mail address and the Lunds and Byerly’s store you visit most of the time, etc. in order to create convenience for the consumer to activate preference features or enrollment opportunities. Please be aware that we may disclose your information in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with legal process, to respond to any claims or to protect our rights, property or personal safety or that of our customers or the public.

Information Automatically Collected

When you visit our Site, we may collect some information automatically, such as your Internet address, the identity of your Internet Service Provider, operating system, the site from which you linked (if any) and the time and date of your visit. This information is not linked to personally identifiable information. This information is used to compile aggregate statistics about the total number of daily visitors to our Site, the pages most frequently visited and how long you stay at each page. By collecting this information we get a better understanding of your needs and what products and services we can develop to meet those needs. All the information we gather helps us understand your preferences so we can continually improve your online experience with us.

Communications from Lunds and Byerly's

The only communications you will receive from us are those you request, as described above.


From time to time, we may place “cookies” on your computer to allow us to receive and store certain information for the My Plans area of the Site. An Internet cookie is a text file placed on your computer by us. It cannot transmit a virus or do damage to your system. For example, we use cookies to keep you from having to re-enter your full name and e-mail address each time you visit the My Plans section. We use “cookies” to serve you better and continually improve our Site. Some web browsers allow you to reject cookies. If you choose to reject cookies, you may not be able to use some of the features available on our Site, including the My Plans service.

If You Need to Change Your Information on the Site

If any of your personal information is inaccurate, please contact us at or phone us at our Contact Center at 952-548-1400.

How We Secure Your Information

We make every effort to ensure that your personal information is protected on our system. Our Site uses Secure Socket Layer (SSL) encryption to help ensure that your personal information cannot be read as it passes over the Internet, including your credit card number. We also require our credit card transaction processor to use adequate security and encryption technology to ensure the safety and security of your personally identifiable information. There are also steps you can take to help ensure the security of your personal information; it is important for you to remember your user name and keep your password secure because you are responsible for any activity under your account.


Protecting the privacy of children is very important to us. For that reason, our Site does not solicit, collect or maintain personally identifiable information from users we actually know are under age 13.

Questions You May Have

If any of your personal information is inaccurate, please contact us at or phone us at our Contact Center at 952-548-1400.

Feedback About Our Site

We welcome all feedback about our Site, products, and services. Please share your comments by sending us an E-mail at and let us know if you’d like us to respond. The content of any comments, suggestions, questions, information and feedback received by Lunds and Byerly’s will be deemed to be non-confidential. Any comments or materials sent to Lunds and Byerly’s through this Site, including all feedback, questions, comments, suggestions, questionnaires and the like, shall become the sole property of Lunds and Byerly’s. Lunds and Byerly’s shall be free to use any such suggestions, comments, concepts and the like for any and all purposes of its sole choosing, without payment of any compensation.

External Sites

The Site may include links to other sites on the Internet that are owned and operated by vendors and other third parties (the “External Sites”). You acknowledge that Lunds and Byerly’s is not responsible for the availability of, or the content, products, services, information or materials located on or available through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding any matter related to or available from such External Sites, including without limitation, the privacy practices of such sites.

Consent; Modifications to this Policy

By using the Site, you consent to the collection and use of this information by Lunds and Byerly’s. Please check this page periodically for updates. If we ever change our privacy policy, we will post any updates on this page so that you are always aware of the information that we collect and how we use it. Such changes will become effective when posted, and by continuing to use the Site following the posting of any such changes, you agree to be bound by such modified policy.