FAQs

Ordering

  • What is the deadline for placing my order?

    The more time, the better! But at the very least, all orders must be placed no later than 4pm, 4 business days prior to your event.  Note that availability for all dates is not guaranteed.  If you are unable to select a specific date, it means that we are fully booked for orders.

    We are unable to accommodate same-day or next-day orders.

     

     

  • What is the best way for me to place my order?

    The easiest way is to place your order over the phone by calling 952-897-9800. Our Event Planners can make recommendations relative to the type of event you’re planning and your budget. Our Event Planners are available Monday – Friday from 8:00 a.m. – 5:00 p.m.

    We also have a limited menu available to order online, which can be found here.

    If you would like to place your order in person, we can accommodate your request by appointment and will gather pertinent details prior to the meeting.

  • What if I need to make changes to my order?

    Adjustments must be completed 7 business days prior to your event. Any requests for changes after that deadline are subject to approval and no changes can be made the day before or the day of your order.

DELIVERY

  • Do you offer Drop Off Catering?

    Absolutely!  Drop off is a popular option that Lunds and Byerlys Catering offers. Delivery orders require a food and beverage minimum of $300.  A reasonable delivery fee will be applied based on the location of the delivery.

    We offer the daily convenience of delivery starting bright and early at 6:15 a.m. up until 6:15 p.m.  Your delivery will be assigned a 30-minute delivery window.  If you’d like delivery outside of these hours please call us and an Event Planner will assist you.

    Holiday delivery hours may vary.

  • Do you offer Catering pick up?

    We do offer Catering pick up Monday – Friday 8am to 4 pm at our Lunds and Byerlys Catering office.  Pick up orders require a food and beverage minimum of $300.

    The Lunds and Byerlys Catering office is just to the right as you come through the main entrance of the St. Louis Park Lunds and Byerlys store.

    Lunds and Byerlys Catering pick up is not available at Lunds and Byerlys store locations.

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  • Do you offer delivery with set up service?

    Lunds and Byerlys Catering is pleased to offer our guests an effortless way to entertain at your office, home or venue. With our Delivery Set Up option we will unpack and arrange your menu selections, remove tray lids, set up chafing dishes, and set out serving utensils.  Let our professional and polished team take set up off of your to do list!

     

SERVICES

  • Do you provide professional servers and bartenders?

    Lunds and Byerlys Catering has a polished and professional staff of skilled servers and bartenders ready to take your event to the next level.  Your Event Planner will work with you to plan a memorable event.

     

  • Can I rent linens, china or other items from you?

    We do not keep an inventory of rental items, but we’re able to coordinate rentals on your behalf for items such as tables, chairs, linens, china – anything you need for a successful event, we’ve got it covered!

  • What does it mean to work with an Event Planner? What if I just want to place an order?

    Our Event Planning staff can assist you with a wide range of services, everything from placing a simple order of boxed lunches or as complex as a conference, workshop or wedding.

  • How will my items arrive? Do I need to warm up hot items?

    All cold menu items are designed to make your event run beautifully by arriving on platters or in bowls. All that is needed is to take the lid off and present on your buffet table.

    All hot items will be delivered in foil pans and can be delivered hot and ready to eat or cold with heating instructions to be served at a later time. Ask your Event Planner about keeping hot food hot in chafing dishes.

  • Where is Lunds and Byerlys Catering located?

    Lunds & Byerlys Catering is located inside of the St. Louis Park Lunds & Byerlys store at 3777 Park Center Blvd.  You will find our office just to the right inside of the store’s main entrance.

     

  • Can I drop by and plan my party or place my order in person?

    We accommodate in-person meetings by appointment.  Please call us at 952-897-9800 to schedule.

PAYMENTS + FEES

  • How does payment work? Do I need to pay a deposit?

    A 25% deposit is required for all orders and full payment is due 7 days in advance of your event/order. If you are placing an order with less than 7 days’ notice, payment is due in full at the time of order placement.

     

  • What if I need to cancel my order? Will there be a cancellation fee?

    Orders cancelled 8 or more business days in advance of  your date will not incur a cancellation fee.

    Cancellations that take place before 4pm, 4 to 7 business days before delivery or pick-up are subject to a 25% cancellation fee

    Cancellations taking place after 4pm, 2 to 3 business days before delivery or pick-up are subject to a 50% cancellation fee

    Cancellations taking place the day prior to your delivery or pick-up are non-refundable.

MENU

  • Do you offer kosher menu items?

    We can accommodate kosher-style items, but we are not a kosher kitchen.

  • Do you offer nut-free, gluten-free, vegetarian or vegan items on your menu?

    Yes, we have items on our menu to meet dietary needs and some items can be altered. Please inquire about specifics with your Event Planner.