FAQs

Ordering

  • What is the deadline to place my order?

    The more time, the better! But at the very least, we require standard drop off or pick up orders to be placed no later than 4 days before your event. If your event is happening in less than 4 days, your order request is subject to availability. We cannot accommodate requests for same-day or next-day orders.

    Events with staff require a 2-week notice to ensure we can coordinate for your event. If your event will occur in less than two weeks, we will do our best to accommodate.

    If you’re unsure if you want to place an order, we encourage you to start with a proposal. We are transparent about our pricing and fees and a proposal is a great way to get an accurate cost and plan appropriate quantities for your event.

  • Do you ever stop taking orders?

    Yes, there are times when we reach capacity for production and cannot take new orders for delivery or pick up. If this is the case for your date, we encourage you to explore the Party Platter menu available for pick up at locations other than St Louis Park. You can explore that menu here.

  • What is the best way for me to place my order?

    The easiest way is to place your order over the phone by calling 952-897-9800. Our Event Planners can make recommendations relative to the type of event you’re planning and your budget. Our Event Planners are available Monday – Friday from 7:30 a.m. – 5:00 p.m. and on Saturday and Sunday from 9:00 a.m. – 2:30 p.m.

    We also have a limited menu available to order online, which can be found here.

    If you would like to place your order in person, we can accommodate your request by appointment and will gather pertinent details prior to the meeting.

  • What if I need to make changes to my order?

    Adjustments must be completed by 9:00 a.m., 3 days prior to your event. Any requests for changes after 9:00 a.m., 3 days before your event are subject to chef approval and no changes can be made the day before or the day of your order.

DELIVERY

  • Do you deliver and are there delivery fees? Do you require a minimum purchase to deliver?

    Yes! We would love to deliver your order right to your home, business or event space. To perform a delivery, we require a minimum food & beverage purchase of $100.00 and delivery fees are calculated by the zip code we’re delivering to. Call an Event Planner at 952-897-9800 to find out the fee to your preferred address.

  • Can you deliver to my local Lunds & Byerlys and I’ll pick it up there?

    No, unfortunately we do not deliver to store locations, but we’re happy to bring it right to your home, place of business or event location.

  • What are your hours for delivery? Can the driver set up my order?

    We deliver 7 days a week from 6:15 a.m. until 6:15 p.m. with a 30-minute window. This means our first delivery will arrive to you between 6:15 and 6:45 a.m. If you need your order delivered outside of these hours additional fees will apply. Holiday hours may vary.

    We have two options for delivery:

    • With our Delivery option, the delivery driver will simply drop the items off and continue on to their next delivery.

    • With our Delivery Set Up option, the driver will drop the items off, arrange the trays on the tables, remove tray lids, set up any chafing dishes, light sterno and set out serving utensils. The driver does not stay to replenish or clean up.

  • What are your holiday hours for deliveries?

    Delivery windows are 45-minutes long from Monday, November 4th through Monday, December 23 to accommodate for inclement weather.

    Deliveries taking place on Thanksgiving Eve and Christmas Eve require a 2-hour window, the last window arriving between 12:00 and 2:00 p.m. All Lunds & Byerlys stores and departments are closed on Thanksgiving Day and Christmas Day.

SERVICES

  • Do you have servers or bartenders?

    Yes, we have both servers and bartenders who can be on site to set up, replenish, dispose of empty plates and ensure you’re able to focus on your guests. Ask an Event Planner about adding staff to your next event!

  • Can I buy my own alcohol and have you serve it?

    Yes, we can serve alcohol you provide but all bottles must be sealed when the bartender arrives. If you’d like to have a signature cocktail, our staff will assemble it for you on site.

  • Can I rent linens, china or other items from you?

    We do not keep an inventory of rental items, but we’re able to coordinate rentals on your behalf for items such as tables, chairs, linens, china – anything you need for a successful event, we’ve got it covered!

  • What does it mean to work with an Event Planner? What if I just want to place an order?

    Our Event Planning staff can assist you with a wide range of services, everything from placing a simple order of boxed lunches or as complex as a conference, workshop or wedding. They are experts who know how to get the vest value and variety for your menu. The following services are included in the planning process: décor and rental coordination, consultations, site visits and venue scouting, valet, coat check and entertainment sourcing.

  • How will my items arrive? Do I need to warm up hot items?

    All cold menu items are designed to make your event run beautifully by arriving on platters or in bowls. All that is needed is to take the lid off and present on your buffet table.

    All hot items will be delivered in foil pans and can be delivered hot and ready to eat or cold with heating instructions to be served at a later time. Ask your Event Planner about keeping hot food hot in chafing dishes.

  • Can I pick up my catering order at any Lunds & Byerlys?

    No, catering orders placed for pick up are only available at our headquarters inside the St Louis Park Lunds & Byerlys.

    If you would like to explore the Party Platters available at your local store, the menu can be found here. Party Platters are available for pick up only and cannot be ordered or delivered through catering. Party Platter orders can be placed online or over the phone by calling your preferred location directly.

  • Can I drop by and plan my party or place my order in person?

    We accommodate in-person meetings by appointment only and cannot guarantee an Event Planner will be available without an appointment. We encourage you to call us at 952-897-9800 to set an appointment. Event Planners will ask for preliminary information to help you get the most out of your appointment.

PAYMENTS + FEES

  • What other fees are associated with catering orders? What if my organization is tax exempt?

    In addition to a delivery fee (if applicable), your catering order will incur sales tax, food tax and a service fee of either 8.5% for orders placed for pick up or basic deliveries or 17% for orders with staff.

    Tax exemption does not apply in all cases. Organizations (except for K-12 schools) that have been granted sales tax exempt status must pay sales tax on prepared food, candy, soft drinks, and alcoholic beverages, including catered food.

  • What is the service fee for? Is it a gratuity?

    No, the service fee is not a gratuity, but you may add a gratuity if you wish.

    The service fee helps cover the costs of doing business: event planning, utilities, office supplies, day to day operations, and accommodates for fluctuations in food and gas prices. So while a catering contract may show a breakdown of the event elements and their costs, the service charge helps cover the cost of the hours needed to prep and plan the event.

    The service fee increases on events that have bartenders and/or servers because we secure appropriate licenses and insurance coverage.

  • How does payment work? Do I need to pay a deposit?

    A 25% deposit is required for orders with a subtotal of $1,000.00 or more and full payment is due 7 days in advance of your order. If you are placing an order with less than 7 days’ notice, payment is due in full at the time of order placement.

    We process payment over the phone with a credit card. Credit card numbers are not stored on file and any changes after payment has been made that incur cost or overpayment will need a card number to be provided at the time the change is made. If your business requires other payment arrangements, please call our office at 952-897-9800 to inquire if we are able to accommodate.

  • What if I need to cancel my order? Will there be a cancellation fee?

    Orders can be cancelled without incurring a fee if cancelled 8 or more days prior to your date.

    Cancellations that take place before 9am, 3-7 days before delivery or pick-up are subject to a 25% cancellation fee.

    Cancellations taking place after 9am, 3 days before delivery or pick-up are subject to a 50% cancellation fee.

    Cancellations taking place the day prior or day of your delivery or pick-up are non-refundable. Orders cancelled the day of your event will be donated to nearby charities.

MENU

  • Do you offer wedding cakes?

    Catering coordinates details with the Master Pastry Chef in St Louis Park for Wedding Cakes that are delivered. Delivery fees for wedding cakes start at $100.00.

  • Are plates, napkins and silverware included with an order?

    Some items, such as our buffets, include them. Platters and packages do not. If you need serviceware, please inquire with your Event Planner at the time of order placement.

  • Do you offer tastings?

    Yes, we do. Tastings are $25.00 per person and we can accommodate up to 4 guests. If you decide to book your event, the cost of your tasting will be deducted from your final order. Call an Event Planner at 952-897-9800 for more details.

  • Do you offer kosher items on your menu?

    We can accommodate kosher-style items, but we are not a kosher kitchen.

  • Do you offer nut-free, gluten-free, vegetarian or vegan items on your menu?

    Yes, we have items on our menu to meet dietary needs and some items can be altered. Please inquire about specifics when placing your order.